{"id":75723,"date":"2021-05-18T14:03:29","date_gmt":"2021-05-18T18:03:29","guid":{"rendered":"https:\/\/www.citizen.org\/?post_type=article&p=75723"},"modified":"2021-05-25T09:27:33","modified_gmt":"2021-05-25T13:27:33","slug":"facebook-complaints","status":"publish","type":"article","link":"https:\/\/www.citizen.org\/article\/facebook-complaints\/","title":{"rendered":"Complaints Against Facebook"},"content":{"rendered":"

We, the undersigned organizations, lodge the following complaints against Facebook:<\/span><\/p>\n

POLITICAL INTERFERENCE<\/b><\/p>\n

    \n
  1. Facebook is now the <\/span>biggest corporate lobbying spender<\/span><\/a> in the U.S.<\/span><\/li>\n
  2. Facebook set up a <\/span>dark money group<\/span><\/a>, American Edge, to influence lawmakers and voters.<\/span><\/li>\n
  3. Facebook has spent years <\/span>lobbying<\/span><\/a> against privacy protection laws around the world, such as the General Data Protection Regulation.\u00a0<\/span><\/li>\n
  4. Facebook\u2019s algorithm suppressed stories from progressive news <\/span>outlets<\/span><\/a>.<\/span><\/li>\n
  5. Facebook <\/span>took down<\/span><\/a> Sen. Elizabeth Warren\u2019s ads about breaking up the company.<\/span><\/li>\n
  6. Facebook\u2019s political ad library, a key accountability mechanism, is insufficient and <\/span>hard to use<\/span><\/a>.<\/span><\/li>\n
  7. The combined lobbying expenditures of Facebook and Google <\/span>significantly exceed<\/span><\/a> the total lobbying expenditures by the U.S. news industry, making both platforms formidable opponents to traditional media when it comes to issues such as Facebook using regular news sources without reimbursing them.<\/span><\/li>\n
  8. Despite pledging to suspend political donations in the wake of the Capitol insurrection, Facebook quietly <\/span>donated $50,000<\/span><\/a> to the Republican State Leadership Committee, which is actively advocating for voter suppression laws around the country.<\/span><\/li>\n<\/ol>\n

    MONOPOLIZATION OF MARKETS<\/b><\/p>\n

      \n
    1. The Federal Trade Commission, along with 46 states, DC, and Guam, launched an antitrust lawsuit against Facebook over the acquisition of Instagram and WhatsApp — accusing Facebook of <\/span>holding monopolistic power<\/span><\/a> in the U.S. social networking market and seeking to break it up.<\/span><\/li>\n
    2. Facebook abuses its role as a gatekeeper by charging advertisers high prices for access to the digital economy and has been accused of <\/span>illegally fixing prices<\/span><\/a> to drive up costs for small businesses.<\/span><\/li>\n
    3. Facebook has been lobbying Congress to change Section 230 to<\/span> solidify<\/span><\/a> its monopoly power and crush competition from more decentralized platforms.<\/span><\/li>\n<\/ol>\n

      DATA SECURITY LAPSES<\/b><\/p>\n

        \n
      1. Facebook has long been and remains vulnerable to <\/span>hacking, phishing<\/span><\/a>, <\/span>malware, and data theft<\/span><\/a>.<\/span><\/li>\n
      2. Facebook failed to protect users\u2019 privacy in a 2018 breach of <\/span>30 million accounts<\/span><\/a>.<\/span><\/li>\n
      3. Facebook <\/span>admitted<\/span><\/a> that it mistakenly stored hundreds of millions of passwords of Facebook and Instagram users in unencrypted plaintext as far back as 2012.<\/span><\/li>\n
      4. Facebook <\/span>has not notified<\/span><\/a> more than 530 million users whose details were exposed on a hacker forum in 2019 and has no plans to do so, according to company representatives.<\/span><\/li>\n
      5. Instagram was hacked in 2017, exposing <\/span>millions of phone numbers<\/span><\/a> and leading to a searchable database of celebrity contacts.<\/span><\/li>\n
      6. WhatsApp, over its lifetime, has been the subject of <\/span>numerous<\/span><\/a> hacks, security failures, and security design flaws.<\/span><\/li>\n<\/ol>\n

        PRIVACY VIOLATIONS<\/b><\/p>\n

          \n
        1. From 2010 to 2018, Facebook <\/span>granted access<\/span><\/a>\u00a0 to users’ private messages, address book contents, and private posts to more than 150 third parties including Microsoft, Amazon, Yahoo, Netflix, and Spotify.<\/span><\/li>\n
        2. Some of Facebook’s top-rated apps were caught <\/span>transmitting identifying information<\/span><\/a> to dozens of advertising and internet tracking companies, using an HTTP referrer that exposed the user’s identity and sometimes their friends’ identities.<\/span><\/li>\n
        3. Facebook entered into a consent decree in 2011 in which it promised not to violate its own privacy policies, but the company <\/span>broke its promises<\/span><\/a> over and over again.<\/span><\/li>\n
        4. Facebook admitted that an app related to Cambridge Analytica was able to harvest the personal data of <\/span>up to 87 million Facebook users<\/span><\/a> without their consent, by exploiting their friendship connection to the users who sold their data via the app.<\/span><\/li>\n
        5. The Obama presidential campaign used a common Facebook developer API \u2013 the same one used to access the data for Cambridge Analytica \u2013 to create a <\/span>Facebook app<\/span><\/a> that could <\/span>capture the personal data<\/span><\/a> not only of the app user, but also of all that person\u2019s friends.<\/span><\/li>\n
        6. Facebook enlisted contractors to <\/span>generate transcripts<\/span><\/a> of users’ private audio chats.<\/span><\/li>\n
        7. Facebook tracks non-members through <\/span>cookies<\/span><\/a>.<\/span><\/li>\n
        8. Several Facebook apps sent users’ health data — including blood pressure and ovulation status — to the company <\/span>without informed consent<\/span><\/a>.<\/span><\/li>\n
        9. WhatsApp <\/span>shares user data<\/span><\/a> and <\/span>metadata<\/span><\/a> with Facebook and its affiliates.<\/span><\/li>\n
        10. Facebook’s mobile app <\/span>reveals users’ location<\/span><\/a> to the company, even if the user does not “check in” and if the user has configured all relevant settings in the app to keep their location as private as possible.<\/span><\/li>\n
        11. Facebook\u2019s privacy settings are overly complex and confusing, and require users to opt-out of data surveillance.<\/span><\/li>\n
        12. Facebook fails to be<\/span> transparent<\/span><\/a> with users about what data is collected, how it is used, and what measures are in place to prevent it from being abused.<\/span><\/li>\n<\/ol>\n

          ENABLING GOVERNMENT INTRUSIONS<\/b><\/p>\n

            \n
          1. Facebook data was <\/span>accessed<\/span><\/a> in the National Security Administration’s mass-surveillance PRISM program.<\/span><\/li>\n
          2. Facebook has <\/span>not fulfilled promises<\/span><\/a> to protect users’ communication from corporate and government surveillance with default end-to-end encryption on all private communications.<\/span><\/li>\n<\/ol>\n

            HARMS TO ADVERTISERS<\/b><\/p>\n

              \n
            1. Facebook <\/span>misled<\/span><\/a> paying advertisers<\/span><\/a> with <\/span>inaccurate metrics<\/span><\/a> the company knew to be inflated.<\/span><\/li>\n
            2. 80% of the clicks<\/span><\/a> on Facebook\u2019s ads were clicks by bots, despite Facebook <\/span>claiming <\/span><\/a>that most clicks were real users.<\/span><\/li>\n
            3. As many as <\/span>40% of “likes”<\/span><\/a> of company pages are suspected to be fake.<\/span><\/li>\n<\/ol>\n

              HARMS TO EMPLOYEES<\/b><\/p>\n

                \n
              1. Many of Facebook\u2019s content moderators are low-paid <\/span>contractors<\/span><\/a> who face unrealistic expectations, harsh working conditions, and constant exposure to <\/span>disturbing content<\/span><\/a>, including graphic violence, animal abuse, and child pornography.<\/span><\/li>\n
              2. Some content moderators have <\/span>reported<\/span><\/a> posttraumatic stress disorder<\/span><\/a> stemming from lack of access to counseling, coupled with <\/span>unforgiving<\/span><\/a> expectations and the violent content they are assigned to review.<\/span><\/li>\n
              3. A software bug <\/span>exposed the personal details <\/span><\/a>of 1,000 Facebook workers involved in reviewing and removing terrorism content, and their profiles likely were viewed by potential terrorists in groups such as ISIS, Hezbollah, and the Kurdistan Workers’ Party.<\/span><\/li>\n<\/ol>\n

                HARMS TO CHILDREN<\/b><\/p>\n

                  \n
                1. Facebook set up a market research program to spy on <\/span>teenagers and young adults<\/span><\/a> between the ages of 13 and 35 to get data on their app usage, browsing history, search history, location history, personal messages, photos, videos, emails, and Amazon order history. It only shut down the program once it was exposed by the press.<\/span><\/li>\n
                2. Instagram\u2019s location tracking services <\/span>likely violated the Children\u2019s Online Privacy Protection Act<\/span><\/a>.<\/span><\/li>\n
                3. Facebook <\/span>gathered data on children<\/span><\/a> to gain psychological and <\/span>behavioral<\/span><\/a> insights.<\/span><\/li>\n<\/ol>\n

                  HARMS TO USERS<\/b><\/p>\n

                    \n
                  1. Facebook has failed to police <\/span>merchandise scams<\/span><\/a> on its platform.<\/span><\/li>\n
                  2. Facebook <\/span>misappropriated<\/span><\/a> users’ <\/span>names and likenesses<\/span><\/a> in advertisements.<\/span><\/li>\n
                  3. Facebook conducted <\/span>emotional manipulation studies<\/span><\/a> on its platform<\/span><\/a> without users\u2019 knowledge or consent.<\/span><\/li>\n
                  4. Studies show that Facebook makes people <\/span>feel worse<\/span><\/a> about themselves.<\/span><\/li>\n<\/ol>\n

                    HATE AND DISCRIMINATION<\/b><\/p>\n

                      \n
                    1. Facebook intentionally amplifies hate and disinformation, because that content <\/span>generates the most engagement<\/span><\/a>.<\/span><\/li>\n
                    2. Official information about COVID-19 safety and vaccines is <\/span>reaching fewer Black people<\/span><\/a> on Facebook compared to other demographic groups.<\/span><\/li>\n
                    3. Facebook\u2019s <\/span>hate-speech rules<\/span><\/a> promote and protect white supremacy, while at the same time suppressing the voices of racial justice activists and organizers.<\/span><\/li>\n
                    4. Facebook\u2019s <\/span>recommendation<\/span><\/a> and <\/span>moderation<\/span><\/a> algorithms fuel right-wing extremism and leave Black and Brown activists vulnerable to racist threats and violence.\u00a0<\/span><\/li>\n
                    5. A U.S. agency investigating Facebook for racial bias in hiring and promotions has <\/span>designated the probe as \u201csystemic,\u201d<\/span><\/a> according to attorneys for three job applicants and a manager who claim the company discriminated against them.<\/span><\/li>\n
                    6. When presented with internal research that some of Instagram\u2019s moderation algorithms were <\/span>racially biased<\/span><\/a>, Facebook shut down researchers at the company from digging further and blocked them from testing new rules to combat racial bias.<\/span><\/li>\n
                    7. For more than a year, Zuckerberg <\/span>stridently defended Holocaust deniers<\/span><\/a> posting on Facebook before reversing course.<\/span><\/li>\n
                    8. Facebook <\/span>discriminated against women job seekers<\/span><\/a> by targeting job ads to men.<\/span><\/li>\n
                    9. Facebook <\/span>discriminated against older job seekers<\/span><\/a> by targeting job ads to younger people.<\/span><\/li>\n
                    10. Facebook\u2019s ad platforms facilitated <\/span>housing discrimination<\/span><\/a> through targeted advertising, which allowed advertisers to target or <\/span>exclude specific audiences<\/span><\/a> from campaigns.<\/span><\/li>\n
                    11. Facebook’s advertising platform may be <\/span>inherently discriminatory<\/span><\/a>, since ad delivery is influenced by how often specific demographics interact with specific types of advertising — even if they are not explicitly determined by the advertiser.<\/span><\/li>\n<\/ol>\n

                      MISINFORMATION<\/b><\/p>\n

                        \n
                      1. Facebook <\/span>acknowledged<\/span><\/a> that its algorithms help create <\/span>media echo chambers<\/span><\/a> and limit users\u2019 exposure to ideologically discordant viewpoints.<\/span><\/li>\n
                      2. 430 Facebook pages \u2013 followed by 45 million people \u2013 were found to be <\/span>spreading false information<\/span><\/a> about <\/span>COVID-19 and vaccinations<\/span><\/a>, despite a promise by Facebook that no user or company should directly profit from false information about COVID-19.<\/span><\/li>\n
                      3. In the 2016 election, Russia <\/span>used Facebook to disseminate election disinformation<\/span><\/a>, specifically <\/span>targeting Black voters<\/span><\/a>. At least 470 Facebook accounts were created by the Russians during the campaign, and just six of them generated content that was shared at least 340 million times.<\/span><\/li>\n
                      4. Facebook\u2019s <\/span>newsworthiness<\/span><\/a> exemption has allowed elected officials who are conspiracy theorists and white supremacists to gain power and mobilize thousands of people to spread disinformation.<\/span><\/li>\n
                      5. Facebook <\/span>failed to slow<\/span><\/a> the spread of Trump\u2019s false claims of voter fraud and did nothing at all to prevent people from engaging with this toxic content.<\/span><\/li>\n
                      6. Despite <\/span>vowing<\/span><\/a> in August 2020 to take action against militant and extremist groups, Facebook <\/span>allowed<\/span><\/a> them to delegitimize the election, promote violence, and organize the Capitol siege. Some of these groups <\/span>are still thriving<\/span><\/a> on the platform.\u00a0<\/span><\/li>\n
                      7. Facebook\u2019s executives <\/span>refuse<\/span><\/a> to implement measures that would curb disinformation if those measures hurt the company\u2019s bottom line. For example, Facebook <\/span>rolled back<\/span><\/a> a change made to its news feed algorithm that boosted authoritative new sources, despite <\/span>internal calls<\/span><\/a> to make it a permanent feature.<\/span><\/li>\n<\/ol>\n

                        GLOBAL LAWLESSNESS<\/b><\/p>\n

                          \n
                        1. The chairman of the U.N. Independent International Fact-Finding Mission on Myanmar said Facebook played a “determining role” in the <\/span>Rohingya genocide<\/span><\/a>.<\/span><\/li>\n
                        2. Despite repeated concerns from Facebook\u2019s own employees, the company continues to <\/span>allow image advertising that whitewashes<\/span><\/a> the Chinese government\u2019s genocide against Uyghars in Xinjiang region.<\/span><\/li>\n
                        3. Parts of Brazil’s Amazon rainforest are being <\/span>illegally sold<\/span><\/a> on Facebook, including national forests and land reserved for indigenous peoples, and the company refuses to block the ads.<\/span><\/li>\n
                        4. Facebook set up a<\/span> cryptocurrency<\/span><\/a> called Libra to serve as a private, global currency that would enable Facebook to insert itself into commercial transactions everywhere in the world. This portended massive consumer surveillance, threatened to facilitate consumer rip offs, and posed real risks to countries\u2019 ability to manage their own currencies and financial systems.<\/span><\/li>\n
                        5. Facebook <\/span>temporarily banned Australian users from sharing news<\/span><\/a> articles on its site in an attempt to bully Australian lawmakers.<\/span><\/li>\n
                        6. Facebook’s lack of transparent and consistent <\/span>content moderation policies<\/span><\/a> especially around the term \u201cZionist\u201d has led users that are <\/span>critical<\/span><\/a> of the Israeli government to experience deleted posts and blocked accounts.<\/span><\/li>\n
                        7. Facebook has profited off everything from <\/span>fake cancer cures<\/span><\/a>, to <\/span>election lies<\/span><\/a>, to <\/span>ads for military tactical gear<\/span><\/a> to extremists after the deadly siege of the U.S. Capitol.<\/span><\/li>\n
                        8. Governments and independent watchdog groups around the world have consistently had to <\/span>intervene<\/span><\/a> to <\/span>compel<\/span><\/a> Facebook to enforce its own policies on videos and livestreams depicting violence, war crimes, hate crimes, rape, child abuse, and extralegal executions.<\/span><\/li>\n
                        9. Facebook used a complicated series of <\/span>shell companies and tax havens<\/span><\/a> to avoid paying billions of dollars in corporate taxes, and currently <\/span>owes the U.S. <\/span>more than $9 billion<\/span><\/a>.<\/span><\/li>\n<\/ol>\n

                          Accordingly, we are calling for the immediate breakup of the company; for the company to pay its fair share and all taxes it owes; and for new legislation, as well as tougher regulation and enforcement, to end these and future abuses.<\/span><\/p>\n

                          Signed,<\/span><\/p>\n

                          Public Citizen
                          \n<\/span>Accountable Tech
                          \n<\/span>Action Center on Race and the Economy (ACRE)
                          \n<\/span>American Economic Liberties Project (AELP)
                          \n<\/span>Data for Black Lives
                          \n<\/span>Decode Democracy
                          \n<\/span>Fight for the Future
                          \n<\/span>Kairos Fellows
                          \n<\/span>Liberation in a Generation
                          \n<\/span>Media Justice<\/span><\/p>\n ","protected":false},"parent":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"class_list":["post-75723","article","type-article","status-publish","hentry","tax_topic-antitrust-competition-laws","tax_topic-big-tech","tax_topic-calling-out-commercialism","tax_topic-consumer-worker-safeguards","tax_topic-corporate-influence-in-government","tax_topic-making-government-work","tax_topic-money-in-politics","tax_topic-protecting-democracy","tax_topic-protecting-voting-rights","tax_topic-regulatory-safeguards","tax_topic-securing-our-elections-democracy","tax_topic-tax-budget","tax_topic-worker-health-safety","tax_type-letters-testimony-filings"],"acf":[],"yoast_head":"\nComplaints Against Facebook - Public Citizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.citizen.org\/article\/facebook-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Against Facebook - 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